Applicability

This policy applies to all physical pet products purchased from fastsupermarket.online, including smart pet gear (intelligent water feeders, automatic cat litter boxes, dog grooming vacuums) and pet travel essentials (travel kits, portable beds, collapsible bowls, pet carriers, snack pouches). Digital products (e.g., downloadable pet care guides) are sent via email and not subject to shipping rules.

Shipping Destinations

  • We ship to all 50 U.S. states, including Alaska, Hawaii, and Puerto Rico.
  • International shipping (e.g., Canada, Mexico) is not available at this time. Orders placed with non-U.S. addresses will be canceled, and a full refund will be processed within 2 business days.

Processing Time

  • Orders are processed and shipped within 2–3 business days of purchase (excluding weekends, holidays, and peak periods like pet gift-giving seasons).
  • During high-demand times (e.g., Black Friday, holiday prep), processing may take 4–5 business days. We will email you with a tracking number and status update if there is a delay of more than 3 days.

Shipping Methods & Costs

We partner with USPS and UPS for reliable, pet-product-friendly delivery (e.g., secure packaging for smart gear), offering two shipping options to fit your timeline:
Shipping Method Delivery Time Cost
Standard Shipping 3–5 business days Free for orders over $60; $4.99 for orders under $60
Expedited Shipping 1–2 business days $9.99 (no minimum order value)
Note: Delivery times are estimates—delays may occur due to weather, carrier volume, or remote locations (e.g., rural Alaska).

Shipping Confirmation & Tracking

  • Once your order ships, we will email you a tracking number (from USPS or UPS) and a direct link to monitor delivery status.
  • Tracking information may take 24 hours to update in the carrier’s system—please allow this timeframe before contacting us about missing updates.

Address Changes & Cancellations

  • You may update your shipping address or cancel your order within 12 hours of purchase by emailing pet@fastsupermarket.online with your order number and new details.
  • After 12 hours, we cannot guarantee address changes or cancellations (as orders may already be packed or shipped). If a package is delivered to the original address, we are not responsible for rerouting, reshipping, or refunding the order.

Lost, Damaged, or Undelivered Orders

  • Lost/Undelivered: If your package is marked “delivered” but not received, first check with your local carrier office, neighbors, or building management (for apartments). If confirmed lost, email us within 7 days of the expected delivery date—we will either resend the pet product or issue a full refund.
  • Damaged in Transit: If pet products arrive damaged (e.g., a cracked feeder, torn carrier, or broken grooming vacuum part), take clear photos of the package and damaged item, then email them to pet@fastsupermarket.online within 48 hours of delivery. We will send a replacement at no cost or issue a full refund (your choice).

Contact Us

For shipping inquiries (tracking updates, delayed packages, damaged items), email pet@fastsupermarket.online. Our team prioritizes resolving shipping issues quickly to get your pet gear to you as soon as possible.